Privacy Policy

 

Last updated: August 30, 2025

“Miral” (also “we”) includes but is not limited to Miral LLC, Miral Experiences LLC, Miral Destinations Sole Proprietorship LLC, and Masarra Destination Management LLC – SPC.
Miral LLC address: PO Box 147774, Abu Dhabi, United Arab Emirates.

 

Processing information related to B2B Partnerships and designated primary contact

  • Mandatory personal information collected includes information relating to your company i.e. company name, city and country in which the company is registered; and the first name, last name, email address and mobile number of your chosen point of contact at the company.
  • This mandatory information provided will be used to create a record of your company on our systems to provide the relevant services and to be able to contact your company through your point of contact.
  • We also collect the category in which your company operates and areas of interest so that we can tailor our communications to you, where you have opted in to receiving our newsletters.

 

Processing personal information provided on the contact us form

  • We collect your first name, last name, email address and mobile number so that we can contact you by email or call you in response to your registered interest with us. Your personal information will not be used for any other purpose unless you provide us with consent to do so.

 

Processing personal information provided on the booking form

  • In order to process a booking, we only require the first name and last name of the guest, as well as the email address and mobile number of the B2B Partner.
  • In respect of child guests, the B2B Partner shall additionally be required to provide the child’s full date of birth in order to ensure verification of the child’s exact age as at the scheduled date of arrival.
  • Non-mandatory information includes the guest’s date of birth, nationality, passport number, as well as the issuing country, expiry date and issue date of the guest’s passport.
  • The B2B Partner must have obtained consent for the processing and sharing of the guest’s personal information prior to sharing any information with Miral.
  • By way of exception, and in respect of bookings for Otolo Homes, the B2B Partner shall be required to provide copies of the guests’ passports.
  • The B2B Partner shall ensure, and hereby warrants and represents, that it has obtained all necessary consents and authorizations from the guest(s) for the collection, processing, and disclosure of their personal data to Miral (and, where applicable, Otolo Homes) for the purpose of fulfilling the booking and for compliance with applicable laws.

 

Processing personal information provided for completing the surveys

  • We collect your first name, last name, email address and your opinions to improve our services. Your personal information will not be used for any other purpose unless you provide us with consent to do so.
  • In addition, for bookings with Otolo Homes, we are required to collect and process copies of guests’ passports solely for the purposes of verifying identity, complying with applicable legal and regulatory requirements, and completing the booking. Such passport data shall not be used for any other purpose, shall be retained only for as long as necessary to fulfil the stated purpose or to comply with applicable law, and shall be processed with appropriate technical and organisational safeguards.

 

General

  • The information you provided will not be shared with a third party and will be stored securely on our systems for a limited time period, only for as long as necessary, and then deleted per our regulatory obligations.
  • Should you wish to exercise your privacy rights in terms of applicable data protection/privacy legislation, including your right to raise a complaint, please contact us at privacy@miral.ae.
  • We reserve the right to amend this privacy policy at any time.